Unlock the full power of Atlassian tools with Amarico’s certified Jira, Confluence, and Atlassian consulting services. As a Gold Solution Partner, we deliver end-to-end Atlassian implementation, training, and support that are tailored to your workflows, teams, and business goals, in South Africa and worldwide.
Atlassian tools are some of the most powerful platforms for Agile delivery, DevOps, IT service management (ITSM), and enterprise collaboration, but only if they are set up correctly and aligned to your way of working.
As a certified Atlassian Gold Solution Partner, Amarico helps you maximise the value of your tools, whether you are:
Starting fresh with Jira Software or Confluence.
Migrating from legacy systems to Atlassian Cloud.
Rolling out Jira Align for enterprise Agile at scale.
Training teams to work more efficiently with Atlassian products.
From setup and licensing to automation, integration, and workflow optimisation, we make your tools work for your people, not the other way around.
In today’s hybrid and fast-paced work environments, disconnected tools slow teams down, create silos, and make tracking progress harder than it should be.
Atlassian tools solve this by:
Centralising workflows: All tasks, documentation, and communication in one place.
Boosting visibility: Track progress, priorities, and blockers across teams.
Improving collaboration: Seamless connection between developers, project managers, service desks, and leadership.
Scaling with you: From small start-up teams to large global enterprises.
Integrating with everything: DevOps tools, communication platforms, cloud services, and more.
We provide end-to-end Atlassian solutions that support your business from strategy to rollout and beyond.
What it is:
Configuration of Jira boards, workflows, permissions, and reporting tailored to your business processes.
Why it’s important: A well-configured Jira reduces complexity, improves team adoption, and makes reporting effortless. We align Jira to your delivery style, whether Agile, hybrid, or traditional project management.
What it is:
Enterprise-wide Agile planning and portfolio management with Jira Align.
Why it’s important: Jira Align gives leadership visibility at scale, connecting strategy to execution across multiple teams and programmes.
What it is:
Seamless migration from legacy systems or competing tools to Atlassian Cloud or Data Center.
Why it’s important:
We ensure minimal downtime, data integrity, and a smooth user transition.
What it is:
Hands-on, role-based training for Jira Software, Jira Service Management, Confluence, and more, delivered onsite or online.
Why it’s important:
Better-trained teams get more value from the tools. We certify admins, power users, and leadership so they can sustain success.
What it is:
Management of licensing tiers, renewals, and account optimisation.
Why it’s important:
We help you get the right plan for your needs without overpaying.
What it is:
Connecting Atlassian tools to Git, Slack, MS Teams, DevOps pipelines, CRM platforms, and more.
Why it’s important:
Automation reduces manual work, speeds delivery, and ensures tools work seamlessly together.
At Amarico, we deliver end-to-end Atlassian implementation, configuration, and training. Our expertise ensures that each tool is optimised for your business needs, whether you are starting fresh, scaling enterprise-wide, or integrating with your existing systems.
Jira Software
Jira Software is the industry standard for Agile project management. We configure it to match your delivery style, enabling teams to plan sprints, track progress, and release software faster. With customised boards, reports, and workflows, Jira becomes a central hub for transparency and productivity.
Jira Work Management
Designed for business teams, Jira Work Management makes it easy to track projects, manage tasks, and collaborate effectively. We set up intuitive views such as lists, calendars, and timelines, helping teams stay organised and aligned while maintaining flexibility for different work styles.
Jira Service Management
Jira Service Management delivers powerful IT service desk capabilities with automation, SLA tracking, and request management. We configure service portals, queues, and workflows to ensure faster ticket resolution, improved customer satisfaction, and streamlined collaboration between IT and other business units.
Confluence
Confluence is a centralised knowledge base that keeps your teams aligned. We help you structure spaces, templates, and permissions so information is easy to create, find, and update. The result is a single source of truth that improves collaboration and reduces duplication.
Trello
Trello offers a simple, visual way to manage tasks using Kanban boards. We customise Trello boards to suit your team’s workflow, integrate them with Atlassian or third-party tools, and introduce automation features that help teams work faster without losing clarity.
Jira Align connects strategy to execution, making it ideal for enterprise Agile planning. We implement it to give executives visibility into progress, dependencies, and resources across multiple teams, ensuring alignment between business objectives and day-to-day work.
Jira Product Discovery helps product teams capture, prioritise, and validate ideas before development. We configure it to fit your product lifecycle, enabling data-driven prioritisation and ensuring the highest-value features reach customers faster.
OpsGenie
OpsGenie provides incident alerting and on-call management to minimise downtime. We set up alerting policies, escalation rules, and integrations with monitoring tools to ensure rapid response and resolution of incidents, protecting service quality and customer trust.
Bitbucket
Bitbucket is Atlassian’s Git repository management solution with integrated CI/CD capabilities. We configure repositories, pipelines, and permissions to streamline development workflows, improve collaboration, and maintain code quality through automated testing and deployment.
Statuspage
Statuspage allows you to communicate service status and incidents with customers and stakeholders in real time. We design and implement Statuspages that match your brand while integrating them into your incident management process for transparency and trust.
Advanced Roadmaps
Advanced Roadmaps lets you plan and track work across multiple teams with visual timelines, dependencies, and capacity planning. We customise it to give stakeholders visibility into project progress, forecast delivery dates, and adapt plans as priorities change.
Automation for Jira
Automation for Jira eliminates repetitive tasks through custom rule-based automation. We create automation rules that trigger actions based on events, saving your teams time, reducing manual errors, and ensuring consistent processes across projects.
Atlassian solutions empower teams to collaborate better, deliver faster, and manage work with greater visibility. Whether you are running Agile, DevOps, IT service management, or hybrid delivery models, Atlassian tools provide the flexibility, scalability, and governance your business needs to thrive.
Used by 200,000+ Teams Worldwide: Proven and trusted by businesses in every industry, from start-ups to global enterprises, for managing projects, service delivery, and operations.
Powerful for Agile, DevOps, ITSM, and Project Delivery: Versatile enough to handle diverse workflows, from software development to enterprise-wide portfolio management.
Scalable from Start-ups to Enterprises: Built to grow with you, offering flexible hosting, integrations, and configurations for evolving business needs.
Secure & Compliant: Designed with enterprise-grade security, governance, and compliance standards, ideal for regulated industries.
Improves Visibility & Productivity: Delivers clear insights into work progress, team performance, and delivery timelines, helping leaders make informed decisions quickly.
We conduct a thorough audit of your Atlassian setup, examining workflows, permissions, project structure, and reporting. Then we clean up cluttered configurations, outdated schemes, and inefficient rules. This streamlines your system, improves usability, and boosts performance, ensuring your tools support your delivery goals effectively.
Licensing differs between Atlassian Cloud and Data Center. Cloud is subscription-based, with tiered plans for users and features, while Data Center uses perpetual licences and annual renewals for enterprise-grade capabilities and control. We guide you to choose the right option based on team size, compliance needs, and growth plans.
During cloud migrations, Atlassian applies robust security measures, including encrypted data transfer, strict access controls, and detailed audit logs. Data residency options and temporary data handling are designed according to Atlassian’s standards to meet regulatory requirements and ensure continuity and compliance throughout the migration process.
Service accounts are non-human accounts used for automation, integrations, or API actions. By managing them like user accounts, you gain controlled access, maintain audit logs, and ensure secure integrations. Enterprise plans allow scaling service account usage while preserving visibility and governance over system operations.
Atlassian offers support through various channels, including official documentation, a vibrant user community, and ticket-based assistance depending on your plan. Premier and Enterprise customers benefit from 24/7 access and faster responses. We help connect you with the right support levels or provide managed support directly.
Release notes and cloud updates are continually published on Atlassian’s support portal. You can subscribe to notifications for new features, deprecations, or security alerts. Staying informed helps you plan upgrades and take advantage of improvements quickly, and we make sure your team is always notified.
Our approach aligns with our four core drivers:
Customer Experience Excellence – Delivering intuitive, effective tool setups.
Brand Authority & Trust – Using proven expertise to position you as a leader.
Scalable Growth – Ensuring Atlassian solutions grow with your business.
Organisational Culture & Engagement – Driving collaboration and adoption across teams.
If your teams are ready to improve collaboration, visibility, and delivery, our Atlassian Services will get you there. From Jira setup to Confluence training and Jira Align rollouts, we deliver solutions that stick.
Our Atlassian services are designed to fit the needs of every sector. We tailor workflows, configurations, and integrations to each industry’s requirements, helping organizations improve collaboration, streamline operations, and achieve scalable growth.
Our Atlassian services are designed to fit the needs of every sector. We tailor workflows, configurations, and integrations to each industry’s requirements, helping organizations improve collaboration, streamline operations, and achieve scalable growth.
We support software developers, IT teams, and SaaS providers with Atlassian services. Our consultants configure Jira, Confluence, and integrations to improve product development and accelerate delivery cycles.
We provide Atlassian services for banks, insurers, consulting firms, and legal practices. With improved workflows, compliance tracking, and reporting, we help professional service providers adapt quickly and securely.
We work with government departments, schools, and non-profits to implement Atlassian services. Our consultants enable transparency, structured collaboration, and efficiency across public and educational institutions.
We deliver Atlassian services for hospitals, pharmaceutical companies, and research institutions. Our implementations help healthcare organizations track work, manage documentation, and streamline collaboration.
We provide Atlassian services for e-commerce platforms, retail chains, and FMCG brands. With optimized workflows and reporting, we help retail organizations stay agile and customer-focused.
We deliver Atlassian services for logistics, construction, and industrial businesses. Our configurations support workflow tracking, resource planning, and operational efficiency.
We support renewable energy firms, utilities, and oil & gas operators with Atlassian services. Our solutions improve incident management, project coordination, and documentation tracking.
We deliver Atlassian services for mining and natural resource industries. Our implementations of Jira, Confluence, and other Atlassian tools support project management, compliance tracking, safety documentation, and operational workflows. We help mining companies improve visibility, coordination, and reporting across complex projects and sites.
Whether you’re scaling teams, rolling out tools, or rethinking the way you deliver—Amarico is here to help.
